HIM445 Wk3 Ashford university Customer service and critical pathways Critical Pathway Using the Gantt chart and timeline developed in Week Three for your

HIM445 Wk3 Ashford university Customer service and critical pathways Critical Pathway

Using the Gantt chart and timeline developed in Week Three for your clinic, determine the critical pathway. What are the factors that contribute to the critical pathway? Identify tasks that could be done simultaneously and if so redo the Gantt chart in preparation for the Final Project. If you cannot identify any tasks that could be done simultaneously, explain why.

Part 1 Assignment

Customer Service

By Day 1 of Week One, your instructor will assign each student an option. Assume you are working on a project to improve customer service. Create a Pareto chart based on the information in the assigned option. Use the Pareto chart template (available in the online classroom) or use Excel to produce a Pareto chart that looks like the Pareto chart in Chapter 8 of the course textbook. Include three detailed actions to take to address the customer complaints.

Option 1:

Customer Complaint

Frequency/Week

Customer is on hold too long

41

An appointment is not available within 48 hours

35

Wait time in the exam room exceeds 20 minutes

98

Co-pay amount is incorrectly calculated by staff

75

Option 2:

Customer Complaint

Frequency/Week

Signage is difficult to follow within the facility

120

Hallway service is difficult to walk on between facility sections

89

Walls and baseboards are dented, scraped or otherwise marred

57

Soap and/or paper towels not available in bathroom

15

Option 3:

Customer Complaint

Frequency/Week

Customer is on hold too long

95

Customer gets transferred to the wrong area or cut off

25

Service rep cannot answer customer’s question

125

Service rep does not follow through as promised

45

Option 4:

Customer Complaint

Frequency/Week

Room temperature is too cold

70

Room temperature is too hot

45

Room is not clean

35

Sheets are stained/have holes

95

Part 2 of assignment

Includes the Pareto chart with title, X and Y-axis labels, and the line chart to show cumulative percentage. A sample Pareto chart you may use is available in the online classroom.
Includes three detailed actions to take to address the customer complaints and includes the rationale for the priority of the actions.
Must be two double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.)Links to an external site..
Must include a separate title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must document all sources in APA style as outlined in the Ashford Writing Center.
Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center. A
1
B
2
2
C
3
E
2
4
F
3
6
H
2
8
K
2
D
4
I
5
9
J
3
5
1
JOHNSON
7
G
6
2
10
2
JOHNSON
1
ID
0
Task
Mode
1
2
3
4
5
6
7
8
9
10
Project: Project1
Date: Mon 04/02/19
Task Name
Finish
Slack
Project1
1 Acquisition of labour/resource
2 Creation of project Charter
3 Project charter approval
4 Site selection
5 Lease/Purchase Completion
6 Construction specifications
7 Capital equipment and furniture specifications
8 Construction
9 Installation of equipment
10 Final project closing
Duration
Start
Finish
0 days 21 days Mon 04/02/19
Mon 04/03/19
0 days
0 days
0 days
0 days
2 days
0 days
0 days
0 days
0 days
0 days
Tue 05/02/19
Thu 07/02/19
Tue 12/02/19
Tue 12/02/19
Wed 13/02/19
Fri 15/02/19
Mon 25/02/19
Wed 27/02/19
Fri 01/03/19
Mon 04/03/19
2 days
2 days
3 days
3 days
4 days
3 days
6 days
2 days
2 days
1 day
Mon 04/02/19
Wed 06/02/19
Fri 08/02/19
Fri 08/02/19
Fri 08/02/19
Wed 13/02/19
Mon 18/02/19
Tue 26/02/19
Thu 28/02/19
Mon 04/03/19
Task
Inactive Summary
External Tasks
Split
Manual Task
External Milestone
Milestone
Duration-only
Deadline
Summary
Manual Summary Rollup
Progress
Project Summary
Manual Summary
Manual Progress
Inactive Task
Start-only
Inactive Milestone
Finish-only
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S W S T F M T S W S T F M T
PLANNING PART 2 ASSIGNMENT
PLANNING PART 2 ASSIGNMENT
Dionne Johnson
Ashford University
HIM445
Instructor Hayes
PLANNING PART 2 ASSIGNMENT
a. ACTIVITY ON ARROW DIAGRAM
b. PATHS on the AOA and their finishing times
•
A-C-F-H-K-JOHNSON 13 DAYS
•
A-B-E-H-K-JOHNSON 11 DAYS
•
A-B-E-I-J-K-JOHNSON 16 DAYS
•
A-C-F-I-J-K-JOHNSON 17 DAYS
•
A-D-G-J-K-JOHNSON -16 DAYS
c. The critical path and completion time
The critical path is A-C-F-I-J-K-JOHNSON and takes 17 days
d. Shortest possible time to complete the task
The shortest time the project can be completed is 11days
PLANNING PART 2 ASSIGNMENT
e. Using MS Project
•
Gantt Chart and activity table
•
Network diagram
PLANNING PART 2 ASSIGNMENT
From the network diagram above, the red lines show the critical path. Only activity 5 has a slack
time of 2days as shown from the diagram-the Gantt chart

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