ISCOM386 Phoenix Sprint Service Management Improvement Plan Paper Evaluate service provider and customer experiences for a selected business. Research the
ISCOM386 Phoenix Sprint Service Management Improvement Plan Paper Evaluate service provider and customer experiences for a selected business.
Research the type(s) of service, type(s) of customers, use of technology, organizational structure, and delivery processes for the business.
Select one area of opportunity and develop a 700- to 1,050-word service management improvement plan that includes the following:
A description of the company
A description of the area of opportunity
An analysis of potential solutions to address service management needs
A comparison of the business with other businesses in the same sector that outlines competitive advantages in the area of opportunity as a result of implementing this solution
Use process improvement techniques that are relevant to the industry of concern and the area/service that you are trying to improve.
Format your paper according to APA guidelines. Service Management Improvement Plan
Grading Guide
ISCOM/386 Version 4
Service Operations Management
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Service Operations Management
Grading Guide
ISCOM/386 Version 4
Edited in accordance with University of Phoenix® editorial standards and practices.
2
Service Operations Management
Grading Guide
ISCOM/386 Version 4
Individual Assignment: Service Management Implementation Plan
Purpose of Assignment
In this assignment, you will evaluate service provider and customer experiences for a selected business –
either one for which you work or one that you research – and develop a plan that is designed to improve the
management of services based upon selected areas of opportunity.
Grading Guide
Content
Met
Partially
Met
Not Met
Total
Available
Total
Earned
7
#/7
Partially
Met
Not Met
Comments:
The student evaluates service provider and
customer experiences for a selected
business.
The student researches the type(s) of service,
type(s) of customers, use of technology,
organizational structure, and delivery
processes for the business.
The student includes a description of the
company.
The student includes a description of the area
of opportunity.
The student includes an analysis of potential
solutions to address service management
needs.
The student includes a comparison of the
business with other businesses in the same
sector that outlines competitive advantages in
the area of opportunity as a result of
implementing this solution
The student uses process improvement
techniques that are relevant to the industry of
concern and the area/service that they are
trying to improve.
The plan is 700 to 1,050 words in length.
Writing Guidelines
Met
Comments:
3
Service Operations Management
Grading Guide
ISCOM/386 Version 4
Writing Guidelines
Met
Partially
Met
Not Met
Total
Available
Total
Earned
3
#/3
10
#/10
The paper—including tables and graphs,
headings, title page, and reference page—is
consistent with APA formatting guidelines and
meets course-level requirements.
Intellectual property is recognized with in-text
citations and a reference page.
Paragraph and sentence transitions are
present, logical, and maintain the flow
throughout the paper.
Sentences are complete, clear, and concise.
Rules of grammar and usage are followed
including spelling and punctuation.
Assignment Total
Additional comments:
#
Comments:
4
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