ISEM 570 ITIL V3 Official Introduction ITIL V3 Official Introduction (pdf) Follow APA format ISEM570 Service Design 1 Reference: For this assignment use th

ISEM 570 ITIL V3 Official Introduction ITIL V3 Official Introduction (pdf) Follow APA format ISEM570
Service Design
1
Reference:
For this assignment use the ITIL V3 Official Introduction (pdf) found in Module 1 Materials
folder. Abbreviations: ITIL-OI (ITIL Official Introduction to ITIL Service Lifecycle)
Submission
Submit your work in a MS Word document using the APA format / style, with a Title page,
Abstract, Document body, and References.
The title of your document should be: APA_Template_YourName.docx
The Abstract should be a summary of the
document and questions you answered.
The document body can be structured like
the sample shown in Figure 1. Remember to
indent the first line of all paragraphs.
Figure 1
The focus of this first assignment is to describe IT Quality in general terms and then
discuss some points about the first of the five ITIL books, Service Strategy.
Question 1
a. Using the ITIL-OI and at least one more scholarly reference, explain the history of
ITIL and examine why it was created.
b. For IT Quality Assurance purposes, why do organizations continue to adopt ITIL
principles?
Question 2
What is ITSM (IT Service Management)?
ISEM570
Service Design
Question 3
State the five books that are the core set of ITIL service management practices
Question 4
Describe briefly (a summary paragraph or two)
a. Service Strategy
b. Service Design
c. Service Transition
d. Service Operation
e. Continual Service Improvement
Question 5
Describe briefly
a. ITIL Functions
b. ITIL Processes
Question 6
Using the ITIL-OI, describe the other Frameworks that support IT Quality Assurance.
2

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