Mazda case study discussion Explain the elements of the IMC for Mazda. Review each of the main elements of the IMC and explain how Mazda was able to meet the elements. Be aware that they may have not met each element effectively and therefore give your feedback within each element as to how they could have improved things. Examine all the elements by reviewing some of the early chapters in the book.APA format5-7 pages __________________________________________________________________
POSITIONING A PRODUCT LINE
This case was written by Professors George E. Belch and Michael A. Belch. It is intended to be used as
the basis for class discussion rather than to illustrate either effective or ineffective handling of a
The case was compiled from published sources.
Mazda has been selling cars and trucks in the highly competitive U.S. market for more than three decades.
The company’s various models have always received high marks from consumers in areas such as styling,
performance, reliability, and value. Sporty models such as the rotary engine RX-7, which was introduced
in 1978 and was Mazda’s signature car for many years, and the Miata roadster helped the company sell
nearly 400,000 cars and trucks per year in the U.S. throughout the decade of the ‘80s and into the early
‘90s. However, during the mid ‘90s Mazda embarked on an expansion program in an attempt to compete
directly with Honda, Toyota and Nissan. This plan included the introduction of five new models in less
than a year that resulted in a lack of focus in the company’s marketing and advertising plans. From 1994
to 1997 Mazda’s U.S. sales declined by 33 percent and reached their lowest level in 15 years as the
various models were positioned primarily on the basis of value for the money. When the new president
took over Mazda North American Operations in early 1997, he found an inefficient company with an
image that was bouncing all around. Most of the advertising for the various Mazda models touted the
prices and functional features of the cars with little attention being given to image and positioning. A
change in marketing strategy as well as advertising philosophy was clearly needed if Mazda was to regain
its strong position in the U.S. market.
The Road to Recovery
To begin its recovery, a new marketing strategy was developed which called for Mazda to refocus its
efforts and target a younger generation of drivers who appreciate cars with sporty features and want to
make a statement about themselves with their cars. In the fall of 1997 Mazda parted ways with its
advertising agency of 27 years and awarded its business to a new agency, W.B. Doner & Co., now known
as Doner. The new agency was given the charge of building an image that would capture Mazda’s overall
personality and set it apart from other cars, i.e., to develop a brand DNA. They were also asked to
develop an advertising theme that could be used for the Mazda brand rather than trying to establish a
separate image for each model. Doner developed a simple but powerful slogan for Mazda, “Get In. Be
Moved.” The slogan was seen as more than just an advertising tagline, it was a brand promise. Mazda’s
group manager of brand strategy and communication noted that “It’s an invitation to the consumer; a
motivation and a promise that you come to Mazda, you get in, and we promise that you’ll be moved by
what our cars have to offer.”
Repositioning of the Protegé
One of the first challenges Doner undertook was to develop a campaign to completely reposition Mazda’s
subcompact Protegé model for the 1999 model year. The Protegé had been positioned as a car that was a
step up from a compact sedan but retained compact attributes such as fuel efficiency and price. The dual
market for the Protegé included entry level young buyers and older, empty nesters who wanted a smaller
second car. However, the new advertising strategy for the Protegé called for positioning it as a cool, fun
and hip to drive vehicle for young, individualistic females. The ads targeted young professional women
in their early 20s to mid 30s and promoted euro-chic styling, room for friends, value, reliability, and cool
features of the car.
To launch the repositioning campaign for the Protegé, Doner developed several television
commercials combining computer-generated backgrounds with live action and featuring a group of hip
“20-somethings” carpooling in a Protegé. One of the most popular spots was called “Protegé World” and
showed the group driving a Protegé through a surrealistic cityscape accompanied by a vocal set to music
from the rock group Nails’ “88 Lines About 44 Women,” bemoaning the trials and tribulations of their
workday lives. As the car drives off the screen, the voice over describes how the Protegé “is a change
from your high-maintenance relationships.”
In addition to the commercials, Mazda also gave the redesigned Protegé a major push on the
Internet. Mazda kicked off what it called “the world’s largest online automotive launch party” with
banner ads on a number of web sites and portals such as Yahoo!, Excite, America Online’s Autocenter,
CarPoint, and MTV. The ads led visitors to the Protegé section of Mazda’s web site, which was created
by CKS Group, Mazda’s interactive agency. Once there they could start the Protegé Road Trip where
users picked the traits and a photograph of an imaginary travel companion before starting on a cyber
journey that included choosing virtual roads to take. Fun facts about the car were offered along the way.
While online, travelers could also enter a sweepstakes to win a new Protegé and play trivia games
supplied by the game show site Uproar. Mazda also mailed a CD-ROM with music, movie reviews and
interviews to people who requested more information while visiting the Protegé web site. The IMC
program was extended to dealer showrooms by developing point-of-purchase cubes that used the same
imagery and tonality as the television and print messages.
The IMC program developed by Doner was highly successful in repositioning the Protegé and
attracting younger buyers. Protegé sales increased 33 percent in the fourth quarter of 1998 and nearly 12
percent in 1999. Imagery perceptions were also used to track and evaluate the effectiveness of the
campaign and revealed that the campaign was successful in creating a new image for the Protegé as
younger, hipper, and more intelligent. The research also showed an increase in perceptions of the Protegé
on key attributes such as overall quality, reliability, and dependability.
Zoom-Zooming in a New Direction
The success of the Protegé campaign prompted Mazda to use the “Get In. Be Moved” as it overall
branding theme and as the tagline in campaigns for various other models. However, the company’s
marketing executives were still not entirely sold on the tagline. In 1999 Mazda North America hired a
new group manager for brand strategy and communications. She felt that Mazda still lacked a strong
brand position, as “Get in. Be moved.” was too passive and vague and could just as easily work as a
tagline for an airport tram as a car. The new manager was an advocate of the idea of using a unified
branding effort as she felt that having a different advertising theme for every model would weaken
Mazda’s overall brand image. However, she wanted a theme that could be used to appeal to the driving
enthusiast in everyone and build on Mazda’s heritage as the creator of sporty vehicles such as the RX-7
and Miata roadster.
Ironically, when Doner had pitched the Mazda account in 1997, one of the creative ideas that was
presented centered on a theme based on the phrase “Zoom-Zoom.” The agency had presented a “brand
essence” tape that showed images of children enjoying their “wheels” which included toy cars, tricycles
The adults in the pitch tape were shown still expecting and experiencing the same
excitement when it comes to their automobiles. In early 2000 Mazda had Doner develop a new branding
campaign that would communicate the idea that the company makes fun-to-drive cars for adults who are
still in touch with their inner child. The first commercials in the campaign showed a young boy running
up to a road and turning to the camera to whisper, “Zoom-Zoom.” Interspersed were images of children
laughing and playing with wheeled objects and adults being playful as well (such as a young man riding a
shopping cart through a supermarket parking lot). The message also included a bouncy, Jamaican-toned
jingle that keeps repeating the “Zoom-Zoom” phrase. The “Get In. Be Moved” tagline still appeared in
the ads but was no longer emphasized.
The first Mazda vehicle to use advertising featuring the “Zoom-Zoom” creative platform was the
company’s new Tribute sport utility vehicle which was positioned as an SUV with the “soul of a sports
car.” The campaign for the SUV broke in August 2000 and ran through late November. The launch of the
Tribute was extremely successful and its strong sales continued into 2001. Mazda had also begun
incorporating the “Zoom-Zoom” phrase and music in ads for other models which resulted in increases in
brand as well as advertising awareness. By the summer of 2001 Mazda had decided to phase out the “Get
In. Be Moved” tagline and replace it with the “Zoom-Zoom” message in all of its advertising. Mazda and
the agency refused to characterize it as a new tagline as Simmons described it as more of the “mantra” of
the automaker noting that “’Zoom-Zoom’ sums up everything we stand for as a company.”
Extending the Protegé Line
By the summer of 2001, the “Zoom-Zoom” message was integrated into all new Mazda advertising which
began carrying a sportier look. Advertising for the new Mazda Protegé positioned it as an agile, fun car to
drive, with a sports car heritage. New commercials were developed which began with a shot of the Mazda
Miata sports car, and asked the question “Where is it written that only a sports car can behave like a
sports car?’ in a not so subtle attempt to associate the Protegé with the sporty Miata. The commercial also
showed the new 2.0 liter engine Protegé keeping pace with the Miata on a curvy highway to demonstrate
its speed and handling. All other elements of the IMC program reflected this positioning.
In addition to changing its advertising strategy, Mazda North American Operations had embarked
on a new corporate strategy as well. Part of the Millennial Plan strategy included the launching of a
number of new products including two models that were built on the Protegé platform, the Protegé5 and
the MAZDASPEED Protegé. The Protegé5 is a four-door hatchback designed to fit into the growing
niche of “crossover” vehicles. While many car buyers had rejected hatchbacks as boring and too much
like station wagons, Mazda and other car companies were repositioning them as sporty and youthful, as
well as practical. The target market for the Protegé5 is approximately 60 percent male, under 34 years
old, college educated, with a college education and annual household incomes of nearly $70,000. From a
life style perspective, the target consumer has an active lifestyle, makes time to have fun, loves to drive,
and is likely to be a car enthusiast. To appeal to this audience, commercials for the Protege5 took the
perspective of someone riding a bike zooming about the city, maneuvering around curves and having fun.
A second commercial took a similar perspective from a skateboard. The message being conveyed was that
if you think this is fun and exciting, you can now have the same experience in the new Protegé5.
Advertising for the Protegé5 also noted that it was the only car to score a perfect 10 in Car & Driver
Magazine’s “fun to drive” category and was ranked number one in head-to-head comparisons against
other competitors in the category. Examples of some of several ads used for the Protegé5 are provided at
the end of the case.
In the fall of 2002 Mazda introduced the MAZDASPEED Protegé, a high performance version of
the Protegé sedan model. Mazda had previously positioned the Protegé sedan to appeal to young, collegeage and professional women and the goal was to extend the appeal of the car. Mazda added some major
“bells and whistles” to the MAZASPEED Protegé from a performance aspect to attract more male buyers
in the same age range and appeal to real driving enthusiasts. These included a powerful 170 horsepower
turbocharged engine, a sport-tuned suspension, racing inspired front air dam, a lightweight rear wing, and
aggressive styling. Attempting to capitalize on a growing trend toward street rods, Mazda positioned the
MAZDASPEED Protegé model as an affordable “Pocket Rocket” that appeals to the twenty-something,
largely male audience that has made “slamming” (customizing compact cars with lowered suspensions,
power infusions, outrageous wheels and ear-splitting sound systems) an American phenomenon.
According to Mazda’s vice president of product strategy and development, “MAZDASPEED vehicles are
the ultimate expression of Mazda performance. This car takes factory-tuned sport- compact performance
to the extreme.”
Perhaps the most critical new product introduction from Mazda in more than a decade was the launch of
the 2003 MAZDA6, the long awaited successor to the 626 family sedan. Mazda’s marketing vice
president referred to the introduction of the MAZDA6 as “one of the most important launches in Mazda’s
history” since it competes in the mid-size sedan segment of automobile market where most cars sell for
$20,000 to $25,000. This is the most important segment of the market, because of its sales volume and
the halo effect that results from having a successful brand in this segment. Mazda’s target customer in
this segment is a mid-30s car enthusiast, although not to the extreme, who lives an active lifestyle.
The advertising strategy for the MAZDA6 departed from the approach used for the Protegé, as it
involved what the company describes as a “more mature” effort that is designed to position the car as a
refined, sporty alternative to the Toyota Camry, Nissan Altima, and Honda Accord. While the ads still use
the “Zoom-Zoom” line, the campaign features a more confident and less playful feel than that used with
the Protegé. The commercials are designed to reflect a more “grown-up” approach, with the young boy
that appeared in the Protegé ads removed but still delivering the “Zoom-Zoom” phrase in the voiceover.
The ads also use more action shots of the car and its workings. Introductory TV spots and print ads
focused on attributes such as styling, performance and handling with each calling out mechanical features
like zero-loss brake boosters, double-cone synchronizers and/or the car’s double wishbone suspension. A
number of the prints ads for the MAZDA6 are also provided at the end of the case.
The promotional strategy for the MAZDA6 utilized a heavily integrated communications
Print advertising accounted for 12 percent of the overall budget with ads being run in
“enthusiast” magazines as well as in lifestyle magazines and newspapers. The broadcast media schedule
was heavily weighted to college and pro football and included a marketing deal between Mazda and
ESPN. This deal includes advertising of the MAZDA6 through ESPN’s various media including print
(ESPN Magazine), TV, radio and the Internet as well as in ESPN Zone restaurants. It also integrates the
MAZDA6 into various promotions such as ESPN’s “Pigskin Pick’Em” game and “Exhilarating
Moments” along with nationwide exposure through the ESPN Truck. The IMC program for the
MAZDA6 also includes an extensive publicity/public relations campaign, direct mail, and the use of
interactive media such as online advertising, CD-ROMs, and a mini-web site on www.MazdaUSA.com.
The MAZDA6 also received strong media acclaim including being named one of Car & Driver’s 10 Best
Cars for 2003.
During the 1980s and ‘90s Mazda North American Operations had spent much of its time and effort
trying to imitate and keep up with its major competitors in the U.S. market such as Honda, Toyota and
Nissan. However, by 2003 Mazda was on its way to returning to its roots as a marketer of sporty, fun-to-
drive, stylish vehicles. While overall sales in 2002 had declined by 4.2 percent from the previous year,
much of this decline was due to the phasing out of the Mazda 626 and Millenia models. The company had
assembled a strong product line with vehicles such as the Tribute SUV, Protegé, and MAZDA6 showing
very strong sales. Sales of the Protegé models rose to 83,367 units in 2002, a 5.9 percent increase over
the previous year. By July 2003 sales of the MAZDA6 reached 32,297 units as the new flagship sports
sedan was on track to exceed the previous year’s sales of the 626, which it had replaced.
In July 2003 Mazda introduced the new RX-8 sports car which had been in development for
nearly 10 years and marked the return of the rotary engine. The RX-8 was eagerly anticipated by the
automotive community and first few month’s sales were very strong. The success of the RX-8 would be
critical to Mazda’s recovery as the senior vice president of marketing and product development referred
to it as “our halo car, the one at the top of the mountain.” The launch campaign for the RX-8 included
product placements in TV shows and films, including being featured as the escape vehicle for the hero in
the movie X-Men 2. One of the launch commercials featured a man’s loving admiration of his RX-8 in his
garage being interspersed with his fantasies of open-road driving. At one point he is shown hugging the
car and its doors close in such a way that the vehicle seems to be returning his embrace. All of the RX-8
spots feature the “Zoom-Zoom” message.
As Mazda prepared to move forward, the issue now facing the company was to ensure that its
advertising, as well as other elements of its integrated marketing communications program, would
continue to resonate with consumers and support its positioning platform. Mazda had become identified
as the “Zoom-Zoom” brand and a decision had to be made as to whether this was the image that would
best serve the company in the highly competitive U.S. automotive market.
1. Analyze the role of integrated marketing communications in the marketing of automobiles such as the
Mazda Protegé and MAZDA6. How is each IMC element used to market automobiles?
2. Evaluate Mazda’s decision to drop the “Get In. Be Moved’ tagline for the Protegé and adopt the
“Zoom-Zoom” theme for its advertising.
3. Evaluate the strategy Mazda is using to advertise the new MAZDA6 sports sedan. Do you agree with
the decision to use a more mature and less playful approach for the MAZDA6?
4. What recommendations would you make to Mazda regarding its integrated marketing
communications strategy as the company moves forward?
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