MGT423 Module4 Trident Appreciative Inquiry Module 4 – Case Assignment Appreciative Inquiry Case Assignment For this assignment, first carefully review

MGT423 Module4 Trident Appreciative Inquiry Module 4 – Case Assignment

Appreciative Inquiry

Case Assignment

For this assignment, first carefully review the required background materials. Make sure you remember the standard organizational development approaches covered in Module 1. Then make sure you understand the main principles of Appreciative Inquiry and how they compare to traditional organizational development approaches (action research, problem solving). It is also important to understand what is involved in each of the “4 Ds” – Discovery, Dream, Design, and Destiny.

When you are finished reviewing the background materials, go through each of the scenarios below and apply what you’ve read to these scenarios. For each scenario, cite at least one of the required readings to support your answer. You should cite at least three of the four required readings in your paper. Your paper should be 4–5 pages in length:

A corporation notices that suddenly turnover in the human resource department has been extremely high. This corporations prides itself on having a dedicated and committed workforce, so this high turnover in one department is highly troubling for this company. Normally the human resource department investigates when there is a high turnover rate in a department. But since the human resource department is now the department with the high turnover rate, the CEO decides that an outside consultant should be hired to investigate the high turnover rate and propose solutions. Should this team use an Appreciative Inquiry consultant, or hire a more traditional Organizational Development consultant? Explain your reasoning with references to the required readings.
An organization hires an Appreciative Inquiry consultant to help the company get back on track and improve the performance of its product design team. The consultant starts by asking members of the team how they would like the team to perform and what their ideal vision of the team would be. The consultant collects all of this input and designs a detailed plan regarding how to achieve this ideal future that the team dreams about. However, once this detailed plan is presented to the team they are all shocked that the consultant came up with such an unrealistic plan. Team members say that the expenses involved in this plan are far beyond their budget, and they would also need to hire many new team members in order to achieve this plan in a realistic time frame. They all agree it would be great if they had the time and money to implement this plan, but they also are in consensus that this plan presented by the consultant is highly unrealistic. What do you think went wrong? What steps do you think the Appreciative Inquiry consultant could have taken to make the consulting process go better? Refer to the specific “4 Ds” of Appreciative Inquiry in your answer.
A group of ten friends decide to start a new social networking company and put their savings together to start this new business. The company grows rapidly for the first five years and morale is very high in the company during this time. Everyone gets along very well and they work together cooperatively in order to continuously improve the company and its services. However, after five years the company stops growing and seems to reach a plateau. Morale seems to drop and there is now noticeable tension between employees including the top leadership team. They are not sure what to do revive the company, so they decide to hire a consultant. Should this team use an Appreciative Inquiry approach or a more traditional organizational development approach? Explain your reasoning with references to the required readings.
A large supermarket chain decides they would like to expand to have an online division where consumers can order online and have their groceries delivered directly to their homes. The supermarket decides to create a special taskforce to come up with a detailed plan on how they should develop and manage the new online division. This taskforce includes a diverse variety of employees including those from the marketing department, accounting department, inventory department, and most of the main departments. These employees do not have much experience working with each other since they are from different departments. After meeting regularly for a few months, the taskforce makes almost no progress and are constantly bickering. Management is concerned that the online division will never get off the ground. To get back on track and find a way to function more smoothly, should this taskforce use an Appreciative Inquiry approach or a more traditional organizational development approach? Explain your reasoning with references to the required readings.

Assignment Expectations

Answer the assignment questions directly.
Stay focused on the precise assignment questions; don’t go off on tangents or devote a lot of space to summarizing general background materials.
Make sure to use reliable and credible sources as your references. Articles published in established newspapers or business journals/magazines are preferred. If you use articles from the Internet, make sure they are from credible sources.
Reference your sources of information with both a bibliography and in-text citations. See the Student Guide to Writing a High-Quality Academic Paper, including pages 13 and 14 on in-text citations. Another resource is the “Writing Style Guide,” which is found under My Resources in the TLC portal.

Module 4 – SLP Assignemnt from a vantage point of working as a Federal Government Employee

Appreciative Inquiry

For this assignment, think about a team you currently work with or have worked with in the past and how well this team has functioned. Think about both the positives and the negatives, and how the material from the background readings applies to what you’ve experienced. Then write a 2- to 3-page paper answering the following three questions below. Make sure to cite at least one of the required readings for each of your answers, and to cite at least two of the required readings in your paper:

What are some of the key positive aspects of this team? Discuss some specific positives and include some stories of times when the team functioned especially well. Do you think these stories could work in an Appreciative Inquiry approach to come up with a plan to improve the performance of the team?
How is the effectiveness or performance of this team usually measured? Could a traditional organizational development approach help identify problems in this team as well as find ways in which team performance could be improved?
Overall, do you think an Appreciative Inquiry or a traditional organizational development would be better for this team? If your team was to hire a consultant, what type of approach would you want the consultant to take?

SLP Assignment Expectations

Answer the assignment questions directly.
Stay focused on the precise assignment questions; don’t go off on tangents or devote a lot of space to summarizing general background materials.
Make sure to use reliable and credible sources as your references. Articles published in established newspapers or business journals/magazines are preferred. If you use articles from the Internet, make sure they are from credible sources.
Reference your sources of information with both a bibliography and in-text citations. See the Student Guide to Writing a High-Quality Academic Paper, including pages 13 and 14 on in-text citations. Another resource is the “Writing Style Guide,” which is found under My Resources in the TLC portal.

Discussion Question

Appreciative Inquiry Interview Questions

Suppose your supervisor has asked you to lead an Appreciative Inquiry process and as a first step you need to conduct some interviews with your coworkers. Do a search on “Appreciative Inquiry Questions” or “Appreciative Inquiry Interview Questions” and find two or three questions that you think would work best for interviewing your coworkers.

For your first post, list the questions that you found and the links to the Web pages where you found the questions. Explain why you chose the questions and why you think they would work well with your coworkers. Don’t just use the first two Web pages that pop up when you do your search unless you really think these links provide the best questions.

Remember to follow up and comment on the posts of your classmates. For those of you who are brave or are especially interested in Appreciative Inquiry, try asking a coworker or two some of the questions that you found and see how they respond. Share your experiences with your classmates. Module 4 – Case Assignment
APPRECIATIVE INQUIRY
Case Assignment
For this assignment, first carefully review
the required background materials. Make sure you remember the standard
organizational development approaches covered in Module 1. Then make
sure you understand the main principles of Appreciative Inquiry and how
they compare to traditional organizational development approaches
(action research, problem solving). It is also important to understand what
is involved in each of the “4 Ds” – Discovery, Dream, Design, and Destiny.
When you are finished reviewing the background materials, go through
each of the scenarios below and apply what you’ve read to these
scenarios. For each scenario, cite at least one of the required readings to
support your answer. You should cite at least three of the four required
readings in your paper. Your paper should be 4–5 pages in length:
1. A corporation notices that suddenly turnover in the human resource
department has been extremely high. This corporations prides itself on
having a dedicated and committed workforce, so this high turnover in one
department is highly troubling for this company. Normally the human resource
department investigates when there is a high turnover rate in a department.
But since the human resource department is now the department with the
high turnover rate, the CEO decides that an outside consultant should be
hired to investigate the high turnover rate and propose solutions. Should this
team use an Appreciative Inquiry consultant, or hire a more traditional
Organizational Development consultant? Explain your reasoning with
references to the required readings.
2. An organization hires an Appreciative Inquiry consultant to help the company
get back on track and improve the performance of its product design team.
The consultant starts by asking members of the team how they would like the
team to perform and what their ideal vision of the team would be. The
consultant collects all of this input and designs a detailed plan regarding how
to achieve this ideal future that the team dreams about. However, once this
detailed plan is presented to the team they are all shocked that the consultant
came up with such an unrealistic plan. Team members say that the expenses
involved in this plan are far beyond their budget, and they would also need to
hire many new team members in order to achieve this plan in a realistic time
frame. They all agree it would be great if they had the time and money to
implement this plan, but they also are in consensus that this plan presented
by the consultant is highly unrealistic. What do you think went wrong? What
steps do you think the Appreciative Inquiry consultant could have taken to
make the consulting process go better? Refer to the specific “4 Ds” of
Appreciative Inquiry in your answer.
3. A group of ten friends decide to start a new social networking company and
put their savings together to start this new business. The company grows
rapidly for the first five years and morale is very high in the company during
this time. Everyone gets along very well and they work together cooperatively
in order to continuously improve the company and its services. However,
after five years the company stops growing and seems to reach a plateau.
Morale seems to drop and there is now noticeable tension between
employees including the top leadership team. They are not sure what to do
revive the company, so they decide to hire a consultant. Should this team use
an Appreciative Inquiry approach or a more traditional organizational
development approach? Explain your reasoning with references to the
required readings.
4. A large supermarket chain decides they would like to expand to have an
online division where consumers can order online and have their groceries
delivered directly to their homes. The supermarket decides to create a special
taskforce to come up with a detailed plan on how they should develop and
manage the new online division. This taskforce includes a diverse variety of
employees including those from the marketing department, accounting
department, inventory department, and most of the main departments. These
employees do not have much experience working with each other since they
are from different departments. After meeting regularly for a few months, the
taskforce makes almost no progress and are constantly bickering.
Management is concerned that the online division will never get off the
ground. To get back on track and find a way to function more smoothly,
should this taskforce use an Appreciative Inquiry approach or a more
traditional organizational development approach? Explain your reasoning with
references to the required readings.
Assignment Expectations
• Answer the assignment questions directly.
• Stay focused on the precise assignment questions; don’t go off on tangents or
devote a lot of space to summarizing general background materials.
• Make sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you use articles from the Internet, make sure they are from
credible sources.
• Reference your sources of information with both a bibliography and in-text
citations. See the Student Guide to Writing a High-Quality Academic Paper,
including pages 13 and 14 on in-text citations. Another resource is the
“Writing Style Guide,” which is found under My Resources in the TLC portal.
Module 4 – SLP Assignemnt from a vantage point of working as a Federal Government
Employee
APPRECIATIVE INQUIRY
For this assignment, think about a team you currently work with or have
worked with in the past and how well this team has functioned. Think
about both the positives and the negatives, and how the material from the
background readings applies to what you’ve experienced. Then write a 2to 3-page paper answering the following three questions below. Make sure
to cite at least one of the required readings for each of your answers, and
to cite at least two of the required readings in your paper:
1. What are some of the key positive aspects of this team? Discuss some
specific positives and include some stories of times when the team functioned
especially well. Do you think these stories could work in an Appreciative
Inquiry approach to come up with a plan to improve the performance of the
team?
2. How is the effectiveness or performance of this team usually measured?
Could a traditional organizational development approach help identify
problems in this team as well as find ways in which team performance could
be improved?
3. Overall, do you think an Appreciative Inquiry or a traditional organizational
development would be better for this team? If your team was to hire a
consultant, what type of approach would you want the consultant to take?
SLP Assignment Expectations
•
•
•
•
Answer the assignment questions directly.
Stay focused on the precise assignment questions; don’t go off on tangents or
devote a lot of space to summarizing general background materials.
Make sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you use articles from the Internet, make sure they are from
credible sources.
Reference your sources of information with both a bibliography and in-text
citations. See the Student Guide to Writing a High-Quality Academic Paper,
including pages 13 and 14 on in-text citations. Another resource is the
“Writing Style Guide,” which is found under My Resources in the TLC portal.
Discussion Question
Appreciative Inquiry Interview Questions
Suppose your supervisor has asked you to lead an Appreciative Inquiry process
and as a first step you need to conduct some interviews with your coworkers. Do a search on
“Appreciative Inquiry Questions” or “Appreciative Inquiry Interview Questions” and find two or three
questions that you think would work best for interviewing your coworkers.
For your first post, list the questions that you found and the links to the Web pages where you found the
questions. Explain why you chose the questions and why you think they would work well with your
coworkers. Don’t just use the first two Web pages that pop up when you do your search unless you
really think these links provide the best questions.
Remember to follow up and comment on the posts of your classmates. For those of you who are brave
or are especially interested in Appreciative Inquiry, try asking a coworker or two some of the questions
that you found and see how they respond. Share your experiences with your classmates.
Module 4 – Background
APPRECIATIVE INQUIRY
Required Reading
To start off, take a look at this very short introduction to the basic concept
of Appreciative Inquiry:
Hayes, J. (2009). Appreciative inquiry. Aarhus School of Business

Now take a look at this slightly more detailed video. Pay close attention to
the discussion of the “4D Model” towards the end of the video:
Kelm, J. (2011). What is Appreciative Inquiry? Appreciative Engagement.

Now take a close look at these two short but important articles which
provide direct comparisons between Appreciative Inquiry and traditional
Organizational Development techniques as well as some of the main
advantages and disadvantages of Appreciative Inquiry:
Venter, J. (2010). Appreciative inquiry. Accountancy SA, , 42-44.
[ProQuest]
Zemke, R. (1999). Don’t fix that company! Training, 36(6), 26-33.
[ProQuest]
Finally, read up in more detail with these more comprehensive chapters
on Appreciative Inquiry. For the first of these readings, pay special
attention to Table 1 and the comparison between Appreciative Inquiry and
traditional Action Research (Deficit-Based) problem solving methods. For
the second reading, pay special attention to the discussion of what is
involved in each of the “4 D” steps:
Whitney, D. K., & Trosten-Bloom, A. (2010). Chapter 1: What is
Appreciative Inquiry? The Power of Appreciative Inquiry: A Practical Guide
to Positive Change. San Francisco: Berrett-Koehler Publishers. [EBSCO
eBook Collection]
Lewis, S., Passmore, J., & Cantore, S. (2016). Chapter 4: Appreciative
inquiry: How do you do it? In Appreciative inquiry for change
management: Using AI to facilitate organizational development. London:
Kogan Page. [EBSCO eBook Collection]
Some of the other chapters in the books are optional to read but are worth
looking at if you want to read up on Appreciative Inquiry in more detail. In
addition, the optional readings below include an article about a real life
practical use of this method and another book that includes some
introductory chapters that may help you gain a better understanding of the
concepts.
Optional Reading
Cooperrider, D. L., Whitney, D. K., & Stavros, J. M. (2008). Appreciative
Inquiry Handbook: For Leaders of Change. Brunswick, OH: BerrettKoehler Publishers. [EBSCO eBook Collection]
For a detailed case study of a real-life use of Appreciative Inquiry, see the
following article:
Berrisford, S. (2005). Using Appreciative Inquiry to drive change at the
BBC. Strategic Communication Management, 9(3), 22-25. [ProQuest]

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