Project Planning Power Point Refer to the business information system proposed in week 1 power point presentation. Based on the requirements determined in
Project Planning Power Point Refer to the business information system proposed in week 1 power
point presentation. Based on the requirements determined in the previous
week, develop a project plan for the proposed business system along
with an economic feasibility analysis for the proposed system. Please
use Figure 4-12 in the text book to format your project plan.
Additionally, develop a project scope statement, as described in Figure
4-13 of the text. Note: You don’t have to create these separately,
include each section of the business plan and scope statement within
your presentation.The format of your PowerPoint presentation should be: Slide 1: Title of PowerPoint, Course, Instructor, Date Submitted, Student Name Slides 2-4:
Consider the requirements you determined in the previous week, list and
describe first two sections of the project plan for the proposed
business information system (Use Fig. 4-12 in the text as a guide):
Introduction (Project overview and recommendation) and System
Description (alternatives and System Description). Slides 5-7:
Describe first two sections of the project plan for the proposed
business information system (Use Fig. 4-12 in the text as a guide):
Feasibility Assessment and Management Issues. Describe the feasibility
of the proposed business information system in terms of schedule and
perform a cost-benefit analysis. What type of cost-benefit analysis
method you selected and why? Additionally, address any other feasibility
concerns that you may have. Slides 8-9:
Create a project scope statement for the proposed business information
system, see Chapter 4 (Fig. 4-13) for example. Discuss the proposed
schedule for this business information system project and what will be
the deliverables of the project. Slide 10: Reference ListProject Planning PowerPoint
Must have a minimum of 8 slides inclusive of speaker notes on each
slide (not including title and references page slide) and formatted
according to APA style.
Must include a separate title page with the following:
Title of Power Point
Student’s name
Course name and number
Instructor’s name
Date submitted
Must use at least three scholarly sources in addition to the course text.
The Scholarly, Peer Reviewed, and Other Credible Sources table
offers additional guidance on appropriate source types. If you have
questions about whether a specific source is appropriate for this
assignment, please contact your instructor. Your instructor has the
final say about the appropriateness of a specific source for a
particular assignment.
Must document all sources in APA style.
Must include a separate references slide that is formatted according to APA style Customer Relationship Management System
student’s Name
Instructor
Date
Walmart as the organization
It is the largest retail company across the globe
Serves over 265 million customers on a daily basis
Has more than 11, 200 stores across the globe
Recently introduced the online shopping platform
The influx of customers is expected to rise over the years
Existing CRM systems
Outsourced CRM solutions
Off-the-shelf CRM solutions (Microsoft dynamics software)
Managed CRM solutions
Bespoke CRM software
Background information
Software available on order by the client
Price is dependent on the number of users per organization
Could be used across different platforms including mobile devices
Requires that the organization has installed a Microsoft windows
server
Business requirements and eliciting
Internet connectivity is a must have
Email and other messaging utilities
The stakeholders must provide the current business approach
They must elaborate their needs and the current challenges
The management must elaborate their desires
Functional requirements
Understanding of the current problem
Description of the required behavior
Results to be expected upon implementation of the system
Example of a use case
Alternative development strategy
Rapid application development would be used
Emphasizes on using the software and getting user feedback
The business requirements must be incorporated
It is fast and effective allowing continuity of business
Benefits of the system
It is readily available
It is cost effective hence saves the company resources
The Microsoft CRM software is user friendly
Could be used by multiple individuals at a go
The implementation process is time conscious
Continuation;
The system is easy to use
It is a flexible system allowing users to log in with different devices
It is easy to maintain
References
Taylor, J., Roberts, J., Oram, C., Gupta, A., Itani, M., Baroudi, S., & Smith, R.
(2015). U.S. Patent No. 8,972,876. Washington, DC: U.S. Patent and Trademark Office.
Snyder, M., & Steger, J. (2006). Working with Microsoft Dynamics CRM 3.0. Redmond,
WA: Microsoft Press.
Šebjan, U., Bobek, S., & Tominc, P. (2014). Organizational factors influencing effective
use of CRM solutions. Procedia technology, 16, 459-470.
Kukoyi-Ajayi, O. (2015). CHOOSING AND IMPLEMENTING CRM SYSTEM FOR A
SERVICE COMPANY: Nordmaja OÜ.
BASELINE PROJECT PLAN REPORT
1.0 Introduction
A. Project Overview-Provides an executive summary that specifies the project’s scope,
feasibility, justification, resource requirements, and schedules. Additionally, a brief
statement of the problem, the environment in which the system is to be implemented,
and constraints that affect the project are provided.
B. Recommendation—Provides a summary of important findings from the planning
process and recommendations for subsequent activities.
2.0 System Description
A. Alternatives—Provides a brief presentation of alternative system configurations.
B. System Description-Provides a description of the selected configuration and a narrative
of input information, tasks performed, and resultant information.
3.0 Feasibility Assessment
A. Economic Analysis—Provides an economic justification for the system using cost-benefit
analysis.
B. Technical Analysis
Provides a discussion of relevant technical risk factors and an
overall risk rating of the project.
C. Operational Analysis—Provides an analysis of how the proposed system solves business
problems or takes advantage of business opportunities in addition to an assessment of
how current day-to-day activities will be changed by the system.
D. Legal and Contractual Analysis—Provides a description of any legal or contractual risks
related to the project (e.g., copyright or nondisclosure issues, data capture or
transferring, and so on).
E. Political Analysis—Provides a description of how key stakeholders within the
organization view the proposed system.
F. Schedules, Timeline, and Resource Analysis—Provides a description of potential time
frame and completion-date scenarios using various resource allocation schemes.
4.0 Management Issues
A. Team Configuration and Management—Provides a description of the team member
roles and reporting relationships.
B. Communication Plan-Provides a description of the communication procedures to be
followed by management, team members, and the customer.
C. Project Standards and Procedures
Provides a description of how deliverables will be
evaluated and accepted by the customer.
D. Other Project Specific Topics—Provides a description of any other relevant issues related
to the project uncovered during planning.
Pine Valley Furniture
Project Scope Statement
Prepared by: Jim Woo
Date: September 20, 2015
General Project Information
Project Name:
Customer Tracking System
Sponsor:
Jackie Judson, VP Marketing
Project Manager:
Jim Woo
Problem/Opportunity Statement:
Sales growth has outpaced the marketing department’s ability to track and forecast
customer buying trends accurately. An improved method for performing this process must
be found in order to reach company objectives.
Project Objectives:
To enable the marketing department to track and forecast customer buying patterns
accurately in order to better serve customers with the best mix of products. This will also
enable PVF to identify the proper application of production and material resources.
Project Description:
A new information system will be constructed that will collect all customer purchasing
activity, support display and reporting of sales information, aggregate data, and show
trends in order to assist marketing personnel in understanding dynamic market conditions.
The project will follow PVF’s systems development life cycle.
Business Benefits:
Improved understanding of customer buying patterns
Improved utilization of marketing and sales personnel
Improved utilization of production and materials
Project Deliverables:
Customer tracking system analysis and design
Customer tracking system programs
Customer tracking documentation
Training procedures
Estimated Project Duration:
5 months
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