Addressing person focused pay system Read the case study in the attached file and answer the 3 questions that go along with the case. single spaced, Ariel

Addressing person focused pay system Read the case study in the attached file and answer the 3 questions that go along with the case. single spaced, Ariel type 10 font and need to cite sources. The technicians at Mitron Computers are integral to the company’s success. Mitron builds
custom personal computers for several office supply chains. The company’s ability to build a
quality product to specifications in an efficient manner allows Mitron to hold an advantage
over competitors. However, recently the company has experienced some delays in
shipments, and the plant manager is growing concerned.
Mitron works directly with the retail locations of the office supply chains to meet the needs
of customers ordering computers with specific capabilities. A customer at a retail store orders
a computer with certain components, and the order is sent to Mitron to be fulfilled within a
specified time frame. The technicians work in teams to build the computers to the desired
specifications. It is a complex process, and the technician’s ability to build the computers
efficiently has helped build Mitron’s reputation as a quality producer of personal computers.
Depending on the specifications, building each computer can involve between 10 and 18
different steps. Most technicians have the knowledge and skills to complete one or two of the
steps, but some technicians can complete multiple steps. The technicians that can complete
multiple steps provide the company greater flexibility in scheduling and ensuring the
computers are built on time. Each step in the building process involves intricate procedures,
and a technician must take the initiative to attend training to learn each new step. However,
there is little incentive for the technicians to attend the training.
The technicians work in teams to build the computers, and they are paid an hourly pay rate
plus a team-based bonus payment for each computer that is built on time with no defects.
The teams are composed of technicians that have complementary skills, but the company has
had some delays when a team member with the skills to complete a certain step is absent or
already working on another computer. This problem occurs often as few technicians have
the skills to complete the higher-level steps in the building process. Most technicians do not
want to take time away from their work to attend the training as they will likely lose some of
their team-based bonuses.
Holly Turner, Mitron’s human resource director, has been asked by the plant manager to
examine the technician’s pay structure to determine if a change in the structure could affect
the technician’s efficiency. Holly is confident that the more steps each technician can
complete, the more efficient Mitron will be in building computers. Therefore, Holly is
considering implementing a person-focused program that would tie the technician’s pay to
the steps in the building process that he or she is trained to complete. By doing so, Holly
believes the technicians will be more likely to attend training and learn the new skills. With
more technicians trained to complete the higher-level steps in the building process, the
teams will be better prepared to meet shipping deadlines.
Questions:
1. 5-6. What are some advantages of a person-focused pay system at Mitron?
2. 5-7. What are some disadvantages?
3. 5-8. What approach would you recommend for Holly to take in designing a personfocused pay system?

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