BAM 406 CCU Business and its Environment Help with answering questions 100 questions BAM 406 Text: Business and Its Environment 7th Edition, 2013 ISBN-13:

BAM 406 CCU Business and its Environment Help with answering questions 100 questions BAM 406
Text:
Business and Its Environment
7th Edition, 2013
ISBN-13: 9780132620550
Author(s):
David P. Baron
Publisher:
Pearson
925 North Spurgeon Street, Santa Ana, CA 92701
Phone: 714-547-9625 Fax: 714-547-5777
www.calcoast.edu
03/16
Challenge Examination
Business and Society
All rights reserved. No part of this may be reproduced or transmitted
in any form or by any means, electronic or mechanical, including photocopying,
recording or by any information storage and retrieval system without written
permission, except for the inclusion of brief quotation in review.
Copyright © 2016 by California Coast University
BAM 406 Business and Society
Instructions
Completing Your Challenge Examination
When you enrolled, the admissions committee reviewed the materials you submitted and determined that
based on your experience, you are eligible to challenge this course.
Challenge Examination Components
The Examination
The challenge examination is comparable to the final examination for
the course. Questions may be multiple choice or true/false
statements.
The Answer Sheet
The answer sheet for this challenge examination contains a bar code
with your name, identification number and course number. The
answer sheet may only be used for this examination. You may also
complete your examination online using the Coast Connection student
portal.
The Textbook
The examination is based on the contents of the textbook listed on the
cover of this booklet. Although you are being given an
opportunity to challenge this course based on academic
competencies identified in your occupational or life experiences, we
suggest you review the textbook prior to attempting the examination.
Before Beginning Your Examination
In order to successfully complete this course, we recommend that you
do the following before beginning:
•
Be sure that you have the correct edition of the course textbook.
•
Become familiar with the contents of the textbook, beginning
with the table of contents. Authors often include supplementary
material at the end of the text, such as a glossary and/or
reference section, that will help you as you complete your
examination.
Many textbook publishers have developed excellent websites to
accompany their textbooks. The site’s address is generally printed on
the introductory pages of the textbook or is sometimes found on the
back cover. We recommend that you visit the website for your text.
These sites can enrich your understanding of the course material.
5
BAM 406 Business and Society
Instructions
Submitting Your Examination by Mail
You may send your completed challenge examination to the following
mailing address:
California Coast University
Testing Department
925 N. Spurgeon Street
Santa Ana, California 92701
Submitting Your Examination Online
Students may access the online testing features via the Coast
Connection student portal and complete and submit their examinations
online.
After logging in to your online account, click on My Academic Plan and
select the course you are working on to complete the challenge
examination. It is recommended that you keep a copy of your
examination answers for your own personal records.
Submitting Your Examination by Fax
You can also fax multiple choice examinations to the Grading
Department at (714) 547-1451. When faxing exams, please do not
resize your fax.
Examination Grading
Your grade in the course will be determined by the percentage of
correct answers.
A
B
C
D
F
=
=
=
=
=
90% – 100% correct
80% – 90% correct
70% – 79% correct
60% – 69% correct
59% and below correct
Undergraduate students who receive a letter grade of “F” on their
challenge examination will need to complete the study guide for the
course. Graduate students who receive a letter grade of “D” or “F” will
also be sent the study guide.
There is no additional charge for completing the study guide for the
course if you do not pass the challenge examination.
Be sure to keep a copy of all work you submit to the university.
6
BAM 406 Business and Society
Challenge Examination
Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1) Which of the following characterizes the nonmarket component of business environment?
a) It includes those interactions between firms, suppliers, and customers that are governed
by markets and contracts.
b) The interactions of firms typically involve voluntary economic transactions and the
exchange of property.
c) Activities in the nonmarket environment may be voluntary or involuntary.
d) Effective management in the nonmarket environment is not a necessary condition for
superior performance.
2) Firms typically deal with nonmarket issues in proportion to their potential impacts on
________.
a)
b)
c)
d)
human resources
inventory control
public relations
performance
3) ________ are the basic unit of analysis and the focus of nonmarket action.
a)
b)
c)
d)
Interests
Institutions
Issues
Information
4) Special interest groups ________.
a) pursue issues because of the benefits that accrue to their members
b) monitor the activities of firms and call those activities to the attention of the media,
government, and public
c) represent the interests of individuals, such as those affected by pollution
d) take direct action against firms to force them to change their policies or can appeal to
the public for support
5) Which of the following characterizes advocacy groups?
a) They pursue issues because of the benefits that accrue to their members.
b) They monitor the activities of firms and call those activities to the attention of the
media, government, and public.
c) They represent the interests of individuals, such as those affected by pollution.
d) They take direct action against firms to force them to change their policies or can
appeal to the public for support.
7
BAM 406 Business and Society
Challenge Examination
6) ________ involves providing information to officeholders about the likely consequences of policy
alternatives.
a)
b)
c)
d)
Corporate social responsibility
Channel selection
Lobbying
Public relations
7) Which of the following is the first stage in the nonmarket issue life cycle?
a)
b)
c)
d)
interest group formation
legislation
issue identification
administration
8) Which of the following is the final stage in the nonmarket issue life cycle?
a)
b)
c)
d)
interest group formation
legislation
administration
enforcement
9) A firm that decides to enter a country that has open markets relies primarily on ________.
a)
b)
c)
d)
a
a
a
a
nonmarket strategy
market strategy
communist economic strategy
mercantile strategy
10) Opportunities can be controlled by ________ at one extreme and ________ at the other
extreme.
a)
b)
c)
d)
competitors; customers
customers; suppliers
government; markets
markets; buyers
11) Which of the following characterizes nonmarket strategies?
a)
b)
c)
d)
8
They
They
They
They
are
are
are
are
less important when opportunities are controlled by government.
important when opportunities are controlled by markets.
less important when protests, boycotts, and public criticism are more intense.
decreasingly important due to issues such as privacy and protection of IP.
BAM 406 Business and Society
Challenge Examination
12) Which of the following industries has the least government control?
a)
b)
c)
d)
Local communications service
Biotechnology
Automobile
Consumer electronics
13) In legal space, ________ provide the most important protection for intellectual property for
many industries.
a)
b)
c)
d)
trademarks
patents
copyright laws
logos
14) Positioning is often perilous. Which of the following companies had been lobbied heavily to
increase its commitment to its own causes?
a)
b)
c)
d)
Xerox
GM
Microsoft
Starbucks
15) Alternatives that are contrary to the law or company policy are eliminated in the ________
stage of the framework for the analysis of nonmarket issues.
a)
b)
c)
d)
analysis
choice
enforcement
screening
16) The evaluations of ethics claims and the application of normative principles occur in which
stage of the framework for the analysis of nonmarket issues?
a)
b)
c)
d)
screening
identification
analysis
choice
17) In the news media environment, which of the following is considered the unit of analysis?
a)
b)
c)
d)
9
advocacy and course of action
public and interest groups
coverage and treatment
issues and events
BAM 406 Business and Society
Challenge Examination
18) On which of the following premises is the intrinsic audience interest theory of news coverage
based?
a)
b)
c)
d)
that the news media organizations are owned by for non-profit firms
that the coverage and treatment decisions are governed by the relevance of the issue
that the coverage increases with audience interest
that the explanatory power of the theory comes primarily from the supply side
19) In the United States this duty, the societal perspective view of news media is recognized in
the _____, which protects the news media in its role of providing information to people.
a)
b)
c)
d)
Fifth Amendment
Ninth Amendment
Second Amendment
First Amendment
20) The Williamson’s Daily, a newspaper publication in the state of Gretshen, had 4 main
news articles on a particular day. Of their four main reporters, Steiner was covering the
hospitalization of a famous baseball player due to an overdose of permitted steroids; Joan
was covering the possible landfall from a hurricane; Mark was covering corruption charges
alleged against a state senator; and Jessica was covering the reduction in employment rates in
the local district of Kross due to a successful government program.
According to the audience interest/societal significance continuum, who among the following
reporters’ articles is most likely to be high on societal significance but low on audience
interest?
a)
b)
c)
d)
Jessica
Mark
Joan
Steiner
21) In the United States, under which of the following political spectra would journalists be
categorized?
a)
b)
c)
d)
liberal
moderate
socialist
right-wing
22) Libel differs from slander in that libel does not ________.
a)
b)
c)
d)
10
pertain to statements that are published or broadcast
apply to statements made to third parties
require a showing of actual damages
come under the purview of any state law
BAM 406 Business and Society
Challenge Examination
23) Which of the following is true of slander?
a)
b)
c)
d)
It requires a showing of actual damages.
It is not protected under any state law.
It pertains to statements that are either written or broadcast.
It does not apply to statements made to third parties.
24) Private politics focuses on ________.
a)
b)
c)
d)
changing the behavior of the government through regulation and legislation
changing the behavior of private economic agents through social pressure
changing the behavior of private economic agents through government action
changing the behavior of the state through economic policy
25) In which of the following ways does private politics shape the nonmarket environment?
a)
b)
c)
d)
It attempts to influence public policy through Congress.
It informs the management of a corporation about relevant social issues.
It organizes labor unions by delivering votes.
It enables corporations to make donations to candidates for Federal offices.
26) A group of activists organize a campaign to constrain the sale of a well-known brand of
clothing because of worker rights issues in its Vietnamese branch. Which of the following
strategies is applicable to the situation?
a)
b)
c)
d)
confrontational public politics
confrontational private politics
cooperative private politics
public nonmarket action
27) Certification to provide external legitimacy ________.
a)
b)
c)
d)
increases the vulnerability of a brand’s reputation
improves the public standing of a firm
increases social pressure on a firm
attracts more confrontational activists to the firms’ policies
28) Which of the following statements describes the relationship between confrontational and
cooperative private politics?
a) cooperative private politics does not affect confrontational private politics
b) cooperative private politics is independent of the threat of confrontational private
politics
c) confrontational private politics creates a demand for cooperative private politics
d) confrontational private politics does not provide the adequate threat because of which
cooperative private politics is preferred by companies
11
BAM 406 Business and Society
Challenge Examination
29) Which of the following statements describes the trust gap in private politics?
a) negative information provided by a firm can have more impact on an issue than that
provided by an NGO
b) negative information provided by an NGO can have more impact on an issue than that
provided by a firm
c) negative information provided by an NGO does not affect a firm due to the lack of trust
gap
d) negative information provided by an NGO does not provide the adequate threat as firms
are more trustworthy
30) Which of the following is the first step in addressing social pressure from activist groups?
a) understand the broader public support for activist group’s agenda
b) identify relevant interest groups and activist organizations in a company’s market and
nonmarket environments
c) assess how the media is likely to cover and treat the issue
d) partner with activist groups
31) Which of the following statements is true of a crisis?
a)
b)
c)
d)
It does not affect the credibility of the company’s management.
It always results in property damage.
It may be revealed directly to the public or identified within the company.
It always results from a series of development over time.
32) The first stage in the life cycle of a crisis is ________.
a)
b)
c)
d)
reconciliation
escalation
identification
intervention
33) In what stage can a crisis explode as a result of media coverage, government actions, or
company actions?
a)
b)
c)
d)
12
reconciliation
identification
intervention
escalation
BAM 406 Business and Society
Challenge Examination
34) ________ involves turning the crisis into a manageable nonmarket issue.
a)
b)
c)
d)
Escalation
Resolution
Identification
Intervention
35) Seawell is a retail company with branches all over Georgia. Seawell has experienced several
tropical cyclones and decided to stock essentials like bottled water, flash-lights, and
survival food in the cyclone-prone areas. Which of the following components of a crisis
management program is applicable here?
a)
b)
c)
d)
resolution
response
preparedness
avoidance
36) ________ are the two principal components of crisis response.
a)
b)
c)
d)
Auditing and analysis
Communication and rectification
Agreement and settlement
Risk assessment and negotiation
37) One4All is a software company that provides classroom management tools as well as computer
management software tools to schools and universities in Massachusetts. It reacts to the
government’s decision to increase taxes on software companies by shutting business in the
region. Which of the following responses to crisis management is applicable to this situation?
a)
b)
c)
d)
conciliatory
agreeable
hardball
denial
38) The outcome of structured pluralism is a(n) ________ to address a nonmarket issue.
a)
b)
c)
d)
escalation
corporate campaign
company policy
public policy
39) Which of the following statements is true of the formation of interest groups?
a)
b)
c)
d)
13
Interest groups arise from moral concerns.
It cannot be specialized enough to focus on particular issues or strategies.
It is formed among individuals and organizations with nonaligned interests.
The benefits of collective action are higher than the costs of organizing it.
BAM 406 Business and Society
Challenge Examination
40) The demand for nonmarket action is characterized by ________.
a)
b)
c)
d)
costs of organizing for collective action
direct costs of undertaking nonmarket action
effectiveness of nonmarket action
alternative means for achieving benefits
41) Which of the following statements is true of the effectiveness of nonmarket action?
a) The lower the number of members of an interest group, the greater is its potential
effectiveness.
b) The greater the coverage by the members of an interest group, the less effective is its
nonmarket action.
c) The costs of organizing interests are low when the costs of identifying and mobilizing
those with common interests are high.
d) The greater the resources available to an interest group, the greater the set of activities
that can be funded.
42) Which of the following statements is true of the distributive politics spreadsheet?
a) The supply side information includes available substitutes, the aggregate benefits, and
the per capita benefits for individual members of an interest group.
b) Institutions are included in the spreadsheet because they are viewed as arenas in which
nonmarket action is likely to be generated.
c) The spreadsheet is intended to summarize rather than substitute for the analysis of the
benefits and costs of nonmarket action.
d) It pertains to all the alternatives available to a nonmarket issue.
43) In ________ politics, benefits from the alternative are widely distributed, whereas the harm
from the alternative is concentrated.
a)
b)
c)
d)
majoritarian
interest group
client
entrepreneurial
44) Which of the following statements is true of interest group politics?
a) An alternative is to be adopted over the status quo to represent the widely distributed
benefits.
b) The beneficiaries face little risk of opposition from the other side.
c) The outcome is largely determined by the amounts and effectiveness of the nonmarket
action generated by the interests on each side of the issue.
d) The outcome is determined by the preferences of a majority.
14
BAM 406 Business and Society
Challenge Examination
45) A car manufacturing firm is deliberately neglecting state environmental laws. Which of the
following responses from the society is applicable here?
a)
b)
c)
d)
society may control the exercise of market power through regulation
society may rely on market forces to develop substitute products
society cannot require disclosure of nonmarket actions
society can rely on countervailing influences from opposing interests to mitigate
business nonmarket power
46) ________ keep a check on business nonmarket power.
a)
b)
c)
d)
Activist groups
Management of firms
Human resource departments
Employees
47) The responsibility for formulating nonmarket strategies ultimately rests with ________.
a)
b)
c)
d)
taxpayers
management
public institutions
interest groups
48) Which of the following reflects a firm’s nonmarket assets?
a)
b)
c)
d)
switching costs
customer loyalty
reputation of the top management
investment in mutual funds
49) Generic nonmarket representation strategies are based on ________.
a)
b)
c)
d)
developing the needed votes in a legislature to enact or defeat a bill
the consequences of alternatives for constituents of government officeholders
providing information to government officeholders
analyzing industrial costs structures
50) Which of the following is a necessary condition for an informational strategy to be effective?
a)
b)
c)
d)
15
favorable information must be provided to the legislator
interest group is more informed about the issue than are the government officeholders
government officeholders are more informed than the interest group
the public holds superior information about an issue than the interest group.
BAM 406 Business and Society
Challenge Examination
51) In public politics, nonmarket strategies are ultimately directed at ________.
a)
b)
c)
d)
government officeholders
customers
stakeholders
interest groups
52) Which of the following is a low-profile nonmarket implementation strategy?
a)
b)
c)
d)
lobbying
grassroots campaign
judicial action
public advocacy
53) Lobbying does not involve ________.
a)
b)
c)
d)
constituency connec…
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